Feenee Ltd: Privacy Policy

Who We Are

Sunderland Computer Repairs and PrinterFood are trading names used by Feenee Ltd. which is wholly owned by Michael Whitehouse. We are a very small company but, because of the nature of the business that we are in, we take your privacy and the security of your data very seriously. In particular you will be pleased to know that we will never sell, trade or rent your details with any other company for marketing purposes. It’s not what we do. In this Privacy Policy we will explain what sort of information we collect, how we use it, when we might have to share it with others and how we keep it secure. Because the requirements of GDPR (https://ico.org.uk) are new to us, we are learning just as many thousands of other Companies are learning! Bear with us please if we have omitted anything or got anything wrong- just email Mike and carefully explain what you believe needs changing. Thanks!

Types of data that we collect

Website Cookies

We do not use cookies on our website to collect information about you. Our website is operated by Wix (www.wix.com) on our behalf and, because we do not sell on it, the only information that we collect is when you fill in the enquiry form (name, email, nature of enquiry) and to sign up for our marketing information. This information is communicated to us via email. Wix themselves have a privacy policy for information that they collect which you can checkout here: https://www.wix.com/about/privacy

Google Analytics

When someone visits www.sunderlandcomputerrepairs.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter and sometimes Wix. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice: https://mailchimp.com/legal/privacy/

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us: info@sunderlandcomputerrepairs.com

Third Parties

We do not share information with any outside organisation at all except as described above.

Work Progress

We gather information such as name, email, mobile number, address when you leave equipment with us for repair. This information is used as part of the repair process to inform you about the progress of the work. There is an obvious need for this information.

Data Storage

During the course of our work on your equipment we will collect, recover, copy and/or store any or all of the data stored on your equipment’s storage devices. This is stuff like hard discs, flash drives and solid state drives. As data recovery is part of our business it is obvious we have to do this. We will also sometimes make copies of your data or whole discs before starting work to ensure that we preserve precious photos, music, documents etc.

Such data, if in digital format, can be held in storage by us in two ways;

  1. On our hard drive dedicated to this purpose. This is encrypted with a 128bit password using Microsoft Bitlocker. The password is held within a password protected Excel file the location of which is known only to two employees. Every time we write, copy or erase data from this disc the two passwords are required.

  2. On a physical disc held within our safe. This is combination locked.

We delete all data using US or Candian Government wiping standards (digital) or physical damage (hard discs) within 6 weeks of the end of the job to which they relate.

This information will never be shared with anyone else except where required by law via a Police Officer.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Mike at: mike@sunderlandcomputerrepairs.com

Changes to this Privacy Notice

This policy will be reviewed annually and in the light of any changes to the law or legal advice received.

This Policy was developed in April 2018 and reviewed November 2020.