Who We Are
Types of data that we collect
When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter and sometimes Wix. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice: https://mailchimp.com/legal/privacy/
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us:
We do not share information with any outside organisation at all except as described above.
We gather information such as name, email, mobile number, address when you leave equipment with us for repair. This information is used as part of the repair process to inform you about the progress of the work. There is an obvious need for this information.
During the course of our work on your equipment we will collect, recover, copy and/or store any or all of the data stored on your equipment’s storage devices. This is stuff like hard discs, flash drives and solid state drives. As data recovery is part of our business it is obvious we have to do this. We will also sometimes make copies of your data or whole discs before starting work to ensure that we preserve precious photos, music, documents etc.
Such data, if in digital format, can be held in storage by us in two ways;
On our hard drive dedicated to this purpose. This is encrypted with a 128bit password using Microsoft Bitlocker. The password is held within a password protected Excel file the location of which is known only to two employees. Every time we write, copy or erase data from this disc the two passwords are required.
On a physical disc held within our safe. This is combination locked.
We delete all data using US or Candian Government wiping standards (digital) or physical damage (hard discs) within 6 weeks of the end of the job to which they relate.
This information will never be shared with anyone else except where required by law via a Police Officer.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to Mike at: firstname.lastname@example.org
Changes to this Privacy Notice
This policy will be reviewed annually and in the light of any changes to the law or legal advice received.
This Policy was developed in April 2018 and reviewed November 2020.